I am concerned about a student. I know they need support but I don’t know where to begin.
Please refer them to Retriever CARE. The CARE team works cooperatively with students to help them address challenges, identify solutions, and get them connected with other programs and services at UMBC that can provide additional support.
What do you mean by “behaviors of concern”?
Behaviors of concern are any actions, words, or patterns that cause worry for a person’s wellbeing or safety. These can include emotional distress, behavior changes, substance misuse, self-harm, threats, or anything that feels “off” or alarming. If you’re unsure, it’s always better to report and let Retriever CARE help assess.
What happens after a referral is submitted?
Once a referral is submitted, a Retriever CARE staff member reviews the information, conducts a preliminary assessment, and determines the most appropriate response. This may involve outreach to the student, consultation with involved parties, or collaboration with campus partners. All referrals are handled with care and discretion.
What if I submit my report outside of typical business hours?
Referrals submitted outside of business hours will be reviewed the next business day. If you are reporting an urgent safety concern or someone is in immediate danger, please contact University Police at 410-455-5555 or call 911.
What if I’m afraid that reporting an individual/group will get them in trouble?
Our role is support. Reporting allows Retriever CARE to connect individuals with the help they need. Many students benefit from early outreach and would not otherwise be connected to resources. Reports are handled discreetly, and students are not penalized simply because someone expressed concern.
How should I respond to a student for whom I have concern?
Start with care and compassion. Express your concern and listen without judgment. You can offer to connect them with Retriever CARE, Retriever Integrated Health (RIH) Counseling Services, or other campus resources. If you’re unsure what to say, you can also consult with us before approaching the student.
When should I refer a concern?
You should refer a student to Retriever CARE when a student’s behavior or wellbeing is causing you concern, even if you’re not sure how serious it is. Retriever CARE can help assess the situation and determine next steps. Early reporting helps us offer support before challenges escalate.
What if I’m not ready to make a referral, but I just need some advice about handling a student issue?
We’re here to help! You can contact Retriever CARE for consultation and guidance, even if you’re not submitting a formal referral. We’re happy to discuss your concerns and offer strategies for approaching the situation.
What if a student discloses sexual misconduct, relationship violence, stalking, or other forms of harassment?
These disclosures must be reported to the Office of Equity and Civil Rights (ECR). When a Mandated Reporter becomes aware of information about conduct that reasonably may constitute Prohibited Conduct under the Policy on Sex Discrimination, Sex-Based Harassment, and Sexual Misconduct, they can use the ECR referral form.
What if a student discloses homelessness or food insecurity?
Retriever CARE can help connect students with immediate and ongoing support, including Retriever Essentials, housing assistance, and campus or community resources. Submit a referral or encourage the student to contact us directly.
What if a student discloses financial hardship?
Refer the student to Retriever CARE. We can work with Financial Aid & Scholarships, Student Business Services, and external partners to explore support options. Every situation is unique, and we’re committed to helping students navigate their challenges.
UMBC Community Guide on Supporting Student Well-Being (PDF)