About Retriever CARE

Retriever CARE fosters the wellbeing and success of students (undergraduate and graduate), faculty, staff, and the broader UMBC community through proactive outreach, equitable care coordination, and early intervention. By addressing a spectrum of concerns and promoting mental health awareness, the team works to reduce barriers, support holistic wellness, and cultivate a safe, compassionate, and inclusive campus environment.

We envision a campus community where every individual receives person-centered, coordinated, and compassionate support—empowering them to improve their wellbeing and reach their fullest potential.

Get Support

Emergency –
Immediate Danger

Health and safety concerns (including medical emergencies, life threatening behaviors), dangerous or reckless behavior

RIH Emergency, Crisis, and After-Hours

Fast Response Needed
(Signs of Distress or You’re Unsure)

Not an emergency, but concerning behavior that needs immediate attention (e.g. signs of distress, possible risk).

During business hours
(M – F, 8:30 a.m. – 5 p.m.)

After hours/weekends/holidays:

Retriever CARE Referral Form

Non-Urgent Concern – Student Needs Support

No immediate safety concerns, but the student is struggling and would benefit from support. Submit a referral:

Retriever CARE Referral Form

How to refer someone when you’re concerned about their well-being.

  1. An electronic referral is submitted to Retriever CARE by the individual who needs help, or by someone who is concerned about another person.
  2. The Retriever CARE team reaches out and offers the person who was referred a time to meet for a supportive conversation. Retriever CARE provides coordinated support and ensures that they are connected with appropriate on- and off-campus resources.
  3. When there are no additional concerns for the referred person, the case is considered closed.
  • Referrals can be submitted by anyone who is affiliated with UMBC: student, faculty, staff, family member, friend, or community member. Once the referral is received, the referrer will receive an email confirming receipt.
  • If you have additional information or want to talk with a Retriever CARE Team member, email (care@umbc.edu) or call (410-455-2770).
  • In most cases, meeting with Retriever CARE staff is optional, the exception being when there is a safety concern.

Access and read the print document, UMBC Community Guide on Supporting Student Well-Being (PDF).